Solver Error

Fragen zu Solvertypen, Multicore-Rechnungen, Spannungsparametern /
Issues to solvers, multi core, stress parameter

Moderatoren: ccad, mz15, auroraIco, Lehrstuhl

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Technos
Newbie
Beiträge: 4
Registriert: Fr 28. Jun 2013, 11:18

Solver Error

Beitrag von Technos »

Z88 Aurora under Window Vista 32 bit.
Open a project (for example examples\project\b11\Fall_1), going to solver and launching "Start calculation" Z88 show error window "Error: Z88AG2RI! Please look at z88ag2ri.log!"

Furthermore, during installation my antivirus software found some viruses and suspicious file:
Found Virus: Trj/Genetic.gen Disinfected Path: C:\Z88AURORAV2\WIN\BIN\Z88NC.EXE
Found Virus: Trj/Genetic.gen Disinfected Path: C:\Z88AURORAV2\WIN\BIN\Z88G.EXE
Found Virus: Trj/Genetic.gen Disinfected Path: C:\Z88AURORAV2\WIN\BIN\Z88AG2THI.EXE
Found Virus: Trj/Genetic.gen Disinfected Path: C:\Z88AURORAV2\WIN\BIN\Z88AG2NL.EXE
Found Virus: Trj/Genetic.gen Disinfected Path: C:\Z88AURORAV2\WIN\BIN\Z88AG2RI.EXE
Found Virus: Trj/Genetic.gen Disinfected Path: C:\Z88AURORAV2\WIN\BIN\Z88AG2EI.EXE
Found Virus: Trj/Genetic.gen Disinfected Path: C:\Z88AURORAV2\WIN\BIN\NETGEN.EXE
Suspicious File - Move in quarantine C:\Z88AURORAV2\WIN\BIN\MITOO.EXE

Thank you for your attention to this matter.
Marco Fantini Eng.

Benutzeravatar
SHautsch
Alumni
Beiträge: 380
Registriert: Mo 15. Apr 2013, 11:03

Re: Solver Error

Beitrag von SHautsch »

Dear Technos,

could you tell us which AntiVirus application you are using?
And it would be a great help if you could provide us with your z88ag2ri.log, so we can check your errors.

Thank you.

Sincerely yours,
Stefan Hautsch

Technos
Newbie
Beiträge: 4
Registriert: Fr 28. Jun 2013, 11:18

Re: Solver Error

Beitrag von Technos »

Dear Mr. Hautsch,
My antivirus is "Panda Antivirus Pro 2013".
In Z88 directory, and additionally in the whole hard disk, is present the only log file:
File name:
z88auora.log
Contents:
#INFO (30025): Load defaults (end)!
#INFO (30002): Read language (end)!
#INFO (30020): Z88Aurora: Status: started!
#INFO (30004): Read memory values (end)!
#INFO (30006): Allocate memory (end)!
#INFO (30029): Set memory to zero (end)!
#INFO (30023): Read z88enviro.dyn (end)!
#INFO (30036): Read file z88.fcd (end)!
#INFO (30099): Read material database (end)!
#INFO (30038): Set window style (end)!
#INFO (30008): Read manage (start)!
#INFO (30009): Read manage (end)!
#INFO (30010): Read structure data (start)!
#INFO (30087): Boundary calculation (start)!
#INFO (30088): Boundary calculation (end)!
#INFO (30090): Calculating facet normals (start)!
#INFO (30091): Calculating facet normals (end)!
#INFO (30011): Read structure data (end)!
#INFO (30083):
#ERROR (-1): Text not available!
#INFO (30077): Read set data (file) (start)!
#INFO (30078): Read set data (file) (end)!
#INFO (30112): Read z88setactive.txt (start)!
#INFO (30113): Read z88setactive.txt (end)!
#INFO (30037): Set window style (start)!
#INFO (30038): Set window style (end)!
#INFO (30072): Open project (end)!

I note that in "z88ag2ri.log" the couples "ag" and "ri" are inverted comparing to the executable file name
"z88ri2ag" found in "bin" directory of Z88.

DOS-like command window show the error message:
"z88ag2ri is not recognized as internal or external command or executable file"

Thank you.

Best regards,
Marco Fantini

SHautsch hat geschrieben:Dear Technos,

could you tell us which AntiVirus application you are using?
And it would be a great help if you could provide us with your z88ag2ri.log, so we can check your errors.

Thank you.

Sincerely yours,
Stefan Hautsch

Benutzeravatar
SHautsch
Alumni
Beiträge: 380
Registriert: Mo 15. Apr 2013, 11:03

Re: Solver Error

Beitrag von SHautsch »

Dear Mr. Fantini,

I think your problem results from Panda Antivirus blocking or modifying the Z88Aurora executable files.
You might try to install our software on another computer without Panda Antivirus or try to put Aurora on the white list (if such a feature exists in Panda Antivirus).
We have tried Aurora with Sophos Antivirus, Avira AntiVir, AVG and Avast (and Microsoft Security Essentials) - no problems so far.

And please try to reinstall Z88Aurora, so you can forclose that your antivirus software deleted some files or put them in quarantine.

Sincerely yours,
Stefan Hautsch

Technos
Newbie
Beiträge: 4
Registriert: Fr 28. Jun 2013, 11:18

Re: Solver Error

Beitrag von Technos »

Dear. Mr. Hautsch,
I have verified that problem result from "disinfection" operated by Panda Antivirus.
Switching off Panda an reinstalling Z88 eliminate error.
I'll contact Panda's support for the question.

Thank you.

Sincerely yours,
Marco Fantini

Technos
Newbie
Beiträge: 4
Registriert: Fr 28. Jun 2013, 11:18

Fix It!

Beitrag von Technos »

Fix it!
By using Panda Antivirus, to avoid malfunction due to errata disinfection, it is necessary to exclude
BOTH origin directory (containg file z88aurorav2_32_en.msi), and destination directory (in which You
would install Z88).
Anyway, I have notify error to Panda Security.

Thanks, Mr. Hautsch.

Your sincerely,
Marco Fantini

Benutzeravatar
SHautsch
Alumni
Beiträge: 380
Registriert: Mo 15. Apr 2013, 11:03

Re: Solver Error

Beitrag von SHautsch »

Dear Mr. Fantini,

I'm glad you could solve the problem. And thank you very much for sharing your troubleshooting with the community and reporting this error to Panda.

Sincerely yours,
Stefan Hautsch

FRed
Newbie
Beiträge: 3
Registriert: Mo 19. Mai 2014, 16:29

Re: Solver Error

Beitrag von FRed »

Hello,

had the same problem with same errors (wind. 7, 64 bit, antivir: avast)

After shutting down avast and reinstallation of z88 the solver worked.

I restarted avast and it still works. :wink:


Thanks!

FRed

sebastienl7
Newbie
Beiträge: 2
Registriert: So 20. Mär 2016, 19:45

Re: Solver Error

Beitrag von sebastienl7 »

Hi,
I have exactly the same symptom under linux(ubuntu based)

Open a project (for example examples\project\b11\Fall_1), going to solver and launching "Start calculation" Z88 show error window "Error: Z88AG2RI! Please look at z88ag2ri.log!"

I don't have any anti virus...

I can't find the file z88ag2ri.log.

Thank you for your help!

MBraun
Alumni
Beiträge: 9
Registriert: Do 12. Mär 2015, 09:32

Re: Solver Error

Beitrag von MBraun »

Hi sebastienl7,

have you exactly followed the installation instructions in the installation guide (available under: http://download.z88.de/z88aurora/V3/install_unix_en.pdf)?

Are the following packages installed?:

- libc6 (>= 2.3)
- libglib2 (>= 2.12.0)
- libgtk2.0-0 (>= 2.16.0)
- libgl1 or libgl-mesa-glx
- libpangox-1.0-0
- libglu1
- tcl8.4
- tk8.4

You have to type the following commands to create a new folder for Z88Aurora in your home directory and to change the writing protection settings:

- gunzip Z88AuroraV3_en.tar.gz
- tar –xvf Z88AuroraV3_en.tar
- cd Z88AuroraV3
- chmod 777 *
- cd bin/ubuntu64 respectively cd bin/suse64
- chmod 777 *

Sincerely yours,
mbraun

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